Key Benefits
- On-time delivery
- Professionalism
- Consistency of voice and terminology
- Clean, clear, ready to use documents to your standards
Capabilities
I have written many different types of business and user documentation ranging from project assessments to detailed project documentation and web content.
- Manuals, Documents and Training Materials
- Creation of technical manuals, business documents, template libraries for your business needs.
- Software manuals
- User guides and training brochures
- Custom RoboHelp Files
- RoboHelp HTML files for custom applications.
Reference Accounts
- Kaplan University
- Wrote and compiled 100% of the SharePoint policies & procedures
- Authored SharePoint site creation standards and user training manuals
- WellCare Health Plans
- Authored complete HealthCare Integration guide for integrating new business units under the WellCare umbrella
- Wrote and compiled 100% of the SharePoint policies & procedures, including Site Owner and Content Manager Roles & Responsibilities documents.
- Authored SharePoint site creation standards and user training manuals
- "What's Killing You And What To Do About It!"
- Wrote and compiled 100% of the contents from research notes
- Created easy-to-read format for complex medical and technical information
- ThotWave Technologies
- Provided 75% of the content for company web site
- Creation & maintenance of all client documentation, including on-line manuals, tutorials, and user guides.
- Creation of customized help files with RoboHelp software.
- Create, manage, and organize company template library.
- Manage and direct workflow and use of client templates for all future projects.
- Establish documentation methodology for company use.
- Consult with clients about their documentation needs.
- Walter Industries, Inc.
- Assist in creation of Intranet, including on-line manuals, tutorials, and user guides.
- Creation of various user, training, and network support documentation.
- Create, manage, and organize company network and installation documentation.
- Manage and direct outside contractors, work schedules, and timelines. Creation of field installation documentation for remote access rollouts.
- Create and publish user security guidelines with assistance from Network Security Manager.
- Evaluation and recommendation of RoboHelp software
- Raymond James Financial
- Represent Raymond James IS department to clients, and clients to the IS department.
- Initiate, author, & organize documentation, support letters, and agreements between departments and IS.
- Initiate and create correspondence between IS department and clients stating and resolving issues.
- Document to management the need for NT WS 4.0 image creation for future rollout use.
- Northcentral Technical College
- Assist network administrator in developing policies & procedures for access to future network
- Created and published network and computer use policies.
- Gathered and created content for monthly user newsletter published on company Intranet
- Developed and published customized user training programs, quick-reference and guides for staff use
- Customized application templates and databases for use by various departments
- Technology advisor for establishing documentation naming conventions storage standards, and management guidelines for NTC Accreditation Committee documents during 2-year accreditation project
- Trained staff on NTC's standard software applications
- Consulted with departments on their specific PC hardware, software application and training needs
- For more information, please send an email with "Technical Writing" in the subject line and your name, address, phone number and a brief description of your request in the body to David